Council of Better Business Bureaus
Online shopping always jumps in December, as busy consumers take advantage of online sales and free shipping. Although you can’t beat the convenience of getting what you need at the click of a button, all too often, consumers find what they ordered is not what they get. What’s worse, there are websites that are total scams that take your money and don’t send a thing. How can you be certain the websites where you shop are legitimate? BBB offers these tips for safe online shopping:
- Know the advertiser. Some of the best deals are only available online, but be careful. It’s easy for a fake site to mimic a famous retailer’s website, so make sure you are shopping with a legitimate site. If the site is missing contact information, that is a red flag. Check out retailers at bbb.org before you shop.
- Check a site’s security settings. If the site is secure, its URL (web address) should start with “https://” and include a lock icon on the purchase or shopping cart page.
- Be a savvy shopper. When shopping online, be sure to take your time, and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; research and know before you buy.
- Think before your click. Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don’t measure up to the promotional hype.
- Beware of too-good-to-be-true deals. Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs or your purchase may sign you up for a monthly charge. Look for and read the fine print.
- Beware of phishing. Phishing emails can look like a message from a well-known brand, but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claims to be from a package-delivery company with links to “tracking information” on an order you don’t remember making. Don’t click!
- Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it’s easier to dispute charges that you didn’t approve. Other payment methods may not have the same protections as a credit card.
- Keep documentation of your order. Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records.
- Keep a clean machine. Install a firewall, anti-virus, and anti-spyware software. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.
Remember to always report scammers. If you’ve been the target of a scam or suspect scam activity, report it to authorities and BBB Scam Tracker to warn others. For tips on making sure you receive the deliveries of your online purchases, click here.
You can reach your BBB at email@example.com or (510) 844-2000, or by visiting bbb.org.